At Car Plex UK, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 14-day return policy to ensure a hassle-free shopping experience.

To initiate a return, please contact our customer service team within 14 days of receiving your item via the contact form on our website. We accept returns on items that are unused, in their original condition, and in the original packaging. Once we receive your return request, we will provide you with instructions on how to proceed.

Please note that the buyer is responsible for the return shipping costs. A restocking fee may also apply for certain items, and this will be communicated to you during the return process. Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

Our goal is to make your return process as smooth as possible, reflecting our commitment to excellent customer service. If you have any questions or need assistance, our team is always here to help. Thank you for shopping with Car Plex UK!

At Car Plex UK, we strive to ensure your shopping experience is smooth and efficient, including our delivery process. We partner with Evri and Royal Mail to provide reliable shipping services, utilizing a 2-day posting service to get your purchases to you swiftly.

Typically, we dispatch items the next working day after your order is placed. While we aim for quick delivery, please allow 3-5 working days for your order to arrive. It's important to note that we do not ship orders on weekends or bank holidays, so orders placed during these times will be processed on the next available working day.

We appreciate your understanding and patience, and we're here to assist you should you have any questions regarding your delivery. Thank you for choosing Car Plex UK!

Payment Processing Information

At Car Plex UK, we prioritize the security and convenience of your payment experience. We utilize Shopify Payments as our trusted payment processor, offering you a variety of secure and reliable payment options. Whether you prefer to pay via PayPal, Google Pay, Apple Pay, or direct card payments, Shopify Payments ensures that your transaction is handled with the utmost care.

Shopify Payments is recognized as one of the most secure payment processors available today. It employs 128-bit SSL encryption technology to safeguard your personal and financial information during the checkout process. Additionally, Shopify’s Fraud Defender system is in place to detect and prevent fraudulent transactions, giving you peace of mind with every purchase.

Your trust is important to us, and we are committed to providing a seamless and secure payment experience. Thank you for choosing Car Plex UK for your car accessory needs!